Terms of Service

These Terms of Service govern your use of the Liva mobile application for Liva Pilates Studio in Voula, Athens, Greece, operated by L.I.V.A.D.E. Ο.Ε. (the studio, or we). Please review them before accepting. You agree to this version when you affirmatively accept it. Merely opening a link or viewing this page does not constitute acceptance. If you do not agree, do not accept the Terms; you may contact the studio about existing bookings, support or ending your use of the service.

Service provider

L.I.V.A.D.E. Ο.Ε. (international name: L.I.V.A.D.E. G.P.) is a Greek general partnership operating the Liva service for Liva Pilates Studio.

• Registered office: 12 Plastira Street, 16673 Voula, Greece.
• G.E.MI. number: 195130103000.
• Competent G.E.MI. service: Professional Chamber of Athens.
• Greek tax identification number (AFM): 803351030.
• Telephone: +30 694 761 6379.
• Email: livavoula2026@gmail.com.

What Liva is

Liva is a booking application for Liva Pilates Studio. It lets you view the studio schedule, book and cancel group classes and personal sessions, join a waitlist when a class is full, see your upcoming bookings, and receive service notifications. Liva is a scheduling tool; the classes themselves are provided by the studio.

Your account

• You must provide accurate information when creating an account, and keep it up to date.
• You must verify your email address before you can use the booking features.
• Take reasonable steps to keep your password confidential and your account secure. You are responsible for your own use of the account; you are not automatically responsible for every unauthorised action merely because it occurred through your account.
• Accounts are personal. Do not share your account with another person.
• If you believe your account has been accessed without your permission, contact the studio.

Bookings, cancellations and waitlists

Class capacity, booking windows, cancellation deadlines and waitlist behaviour are set by the studio and applied by the app. Any rule that affects a booking must be made available before you make that booking or join the waitlist. Review the session details and check for mistakes before confirming. A booking is confirmed when the app shows it as confirmed; an email or push notification is supplementary and is not required for the booking to exist.

Joining a waitlist is optional. By joining, you ask the studio to move you into the class automatically if a place becomes available and the booking rules permit it. You will be notified if promoted. These Terms do not introduce a cancellation fee, no-show penalty or membership charge. They do not override statutory cancellation or other consumer rights.

The studio may cancel or reschedule a class for a legitimate operational or safety reason, such as instructor unavailability. We will take reasonable steps to notify affected clients through the available service channels. Contact the studio if the new arrangement does not suit you. Rescheduling or cancellation does not remove any remedy, including any refund, to which you are entitled under applicable law or your separate agreement with the studio.

No payments in the app

Liva does not process payments, offer in-app purchases or store payment card details. Any fees for classes, memberships or packages are agreed and paid directly with the studio, outside the app. Accepting these Terms does not itself authorise a payment or introduce a subscription. These Terms do not replace a separate agreement for studio services or remove the consumer rights that apply to it.

Acceptable use

Please use Liva only to book and manage your own classes. Do not attempt to gain unauthorised access to the service or to other people's accounts, interfere with its normal operation, use unauthorised automated systems to gain an unfair booking advantage, or misuse the booking and waitlist features in a way that prevents other clients from using them fairly.

Notifications

Liva sends service-related messages such as booking confirmations, cancellations, waitlist updates, schedule changes and class reminders. Depending on the event, delivery is by email and/or, if you allow notifications, by push notification; not every event produces both. These messages concern the service rather than marketing. You can turn push notifications off in your device settings; necessary account and booking emails may still be sent. Delivery may be delayed or prevented by connectivity or device settings, so check your bookings in the app or contact the studio if something is unclear. Accepting these Terms does not subscribe you to marketing.

Availability

We aim to keep Liva available and working correctly, but we cannot guarantee uninterrupted or error-free service. The app may be temporarily unavailable for maintenance or for reasons outside our control. If the app is unavailable, please contact the studio directly to manage a booking.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or removes your mandatory consumer rights.

Your privacy

The Privacy Policy describes how personal information is handled. It is a transparency notice, not a blanket consent request. Accepting these Terms or acknowledging the Privacy Policy does not by itself constitute consent to optional processing. Where a particular activity requires your consent, it must be requested separately and may be withdrawn as described in that request.

Ending your use of Liva

You may stop using Liva and request deletion of your account from inside the app. If you cannot access your account, use the process on our Delete Account page. Never send your password or authentication codes. See the Privacy Policy for information about deletion and any lawful retention.

Any restriction or closure of an account must be reasonable and proportionate to a genuine security risk, serious or repeated misuse, or a legal requirement. Where appropriate and lawful, we will explain the reason and give you an opportunity to resolve the issue; urgent protective measures may need to take effect immediately. Accepting new Terms is not a condition for contacting support, requesting account deletion or exercising statutory data-protection rights.

Changes to these terms

We may revise these Terms for a valid reason, such as a change in law, a necessary security measure or a change to the service described here. Each revision will have its own version and effective date. Material changes will be brought to your attention through the app or your account email with reasonable advance notice, unless a legal requirement or urgent security need makes that impracticable.

We will not rely solely on continued use as proof that you affirmatively accepted a materially changed version. Where renewed agreement is needed, we will ask you to accept the new version. Changes will not retroactively alter an existing booking or accrued rights without your agreement, except where required by law.

Governing law and consumer rights

These Terms are governed by Greek law. If you are a consumer, this choice does not deprive you of protections under mandatory law that applies to you, including the law of your country of habitual residence where applicable. The courts with jurisdiction are determined by applicable law; these Terms do not require you to bring every dispute exclusively in Athens or waive any right to bring proceedings in your own country where the law provides it.

You may contact us first to seek a resolution, but doing so is not a condition for exercising your legal rights or making a complaint to a competent authority. Any term that is found unfair or unenforceable will not bind you to that extent.

Contact

For questions about these Terms, your account or bookings, email livavoula2026@gmail.com, call +30 694 761 6379, or visit the Support page.