Privacy Policy
This Privacy Policy explains how personal data is handled when you use the Liva mobile application and related Liva Pilates Studio booking services.
Data controller
The data controller for the Liva service is L.I.V.A.D.E. Ο.Ε. (international name: L.I.V.A.D.E. G.P.), a Greek general partnership with registered office at 12 Plastira Street, 16673 Voula, Greece. G.E.MI. number: 195130103000. Greek tax identification number (AFM): 803351030.
Privacy contact: livavoula2026@gmail.com · +30 694 761 6379.
Personal data we process
Depending on how you use Liva, we may process:
- account and identity data, such as your name, email address and authenticated account identifier;
- an optional phone number if you choose to provide one;
- booking, cancellation, session and waitlist records linked to your account;
- device notification registration information needed to deliver push notifications;
- service and security information needed to authenticate requests, operate the service, prevent misuse and diagnose technical problems;
- versioned records showing acceptance of applicable Terms of Service and acknowledgement that the Privacy Policy was presented, where this feature is enabled.
Liva does not use HealthKit and the booking app is not intended to collect medical records or physiological measurements.
Why we process data
- Providing the service: creating and authenticating accounts, showing schedules, managing bookings and waitlists, displaying your upcoming sessions and handling account requests. This processing is necessary to provide the service you request and administer our relationship with you.
- Service communications: sending account, booking, cancellation, waitlist, schedule-change and reminder messages. These are operational communications, not marketing subscriptions.
- Security and reliability: protecting accounts, preventing misuse, maintaining service integrity and investigating technical or security incidents. We process only what is reasonably necessary for these purposes.
- Legal obligations and rights: keeping or disclosing limited information where required by law, or where necessary to establish, exercise or defend legal claims.
If we introduce optional processing that requires your consent, we will ask for that consent separately. Accepting the Terms or acknowledging this Privacy Policy is not blanket consent to unrelated optional processing.
Who receives data
Authorised Liva Studio personnel may access information necessary to operate classes and support users. We also use service providers that process data on our behalf or provide infrastructure needed for the service, including Google/Firebase for authentication and messaging, Railway for application/database hosting, and Resend for transactional email. Apple or Google notification infrastructure may be involved when a push notification is delivered to your device.
We do not sell your personal data and we do not use it for third-party advertising or cross-service tracking.
International processing
Some technology providers may process or make data accessible from countries outside the European Economic Area. Where European data-protection law requires safeguards for such transfers, we rely on the safeguards applicable to the relevant provider and processing arrangement. You may contact us for further information about the providers used for the Liva service.
How long we keep data
We keep account and booking data only for as long as reasonably needed to operate the service and meet applicable legal, security, accounting or claims-related requirements. Retention can differ by category and by the status of a booking or account. We do not state a fixed retention period here where no fixed period has been adopted. When data is no longer needed, it is deleted or otherwise handled in accordance with the applicable lifecycle and backup processes.
Account deletion
You can initiate deletion of your Liva account from inside the app. If you cannot access the app, follow the process on our Delete Account page. Once a valid deletion request is accepted, access to the account is disabled and deletion is processed through the service's account-deletion workflow.
Some limited information may be retained where there is a lawful reason, for example to comply with a legal obligation, resolve security or integrity issues, or establish, exercise or defend legal claims. We do not retain data merely because it might be useful later.
Your data-protection rights
Subject to the conditions and exceptions in applicable law, you may have rights to request access to your personal data, correction, deletion, restriction of processing, data portability, and to object to certain processing. Where processing is based on consent, you may withdraw that consent without affecting processing that was lawful before withdrawal.
To exercise a right, email livavoula2026@gmail.com. We may need to verify your identity before acting on a request. You also have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority.
Automated decisions and marketing
Liva does not use automated decision-making that produces legal or similarly significant effects on users, and the current service does not use personal data for behavioural advertising. Service-related notifications are not marketing consent.
Security
We use technical and organisational measures intended to protect account and booking information, including authenticated access controls and restricted production configuration. No electronic service can guarantee absolute security.
Children
Liva is a studio booking service and is not designed as an online service directed specifically at children. Where use by a minor requires parental or other authorisation under applicable law or the studio's service arrangements, that requirement must be satisfied separately.
Changes to this policy
We may update this Privacy Policy when the service, our processing or applicable requirements change. The current version and effective date will be published on this page. Where a change materially affects how personal data is processed, we will provide appropriate notice.
Contact
L.I.V.A.D.E. Ο.Ε. · 12 Plastira Street, 16673 Voula, Greece
Email: livavoula2026@gmail.com
Telephone: +30 694 761 6379
See also the Terms of Service and Support page.